Online shopping can be worse than grocery store sushi.
You don’t know what you’re getting.
You don’t know where it came from.
And, you don’t know how it was made.
At PET | TAO, we believe our customers deserve the highest quality products and services, as well as ease of ordering.
We have a satisfaction, money-back guarantee on our products and excellent customer service.
What’s the Shelf Life of PET | TAO Products?
Question: How long is the shelf life of the food and treats?
Answer: Our canned food products last three years.
We list 18 months on our treats; but, as long as the unopened bag is kept at low humidity, it will last much longer.
Like beef jerky, as long as moisture can’t get in, they will last a long time (years).
Does PET | TAO Send Samples?
Question: Does PET | TAO send samples?
Answer: We will include treat samples with your order if you request a sample in the comment section of the order form.
Sending cans of food is prohibitively expensive so we do not offer food samples.
But, if you stop into Natchez Trace Veterinary Services Nashville or Franklin, Tennessee locations, we can provide you with a sample of canned food.
We will soon have more retail locations.
How Long Does it Take For Orders to Arrive?
Question: How long will it take to get my order?
Answer: Shipping usually takes three days, depending on your address.
We ship our products via FedEx from Nashville.
Shipping can take one to five business days depending on how far away you are.
What Are Your Shipping Costs?
Question: How much is shipping?
Answer: Shipping is free on orders over $99.
For reference, check out our products at TCVM Pet Supply
We use FedEx for all of our shipping. The price is based on weight, size, zone (distance from Fairview, TN), and home delivery versus ground (set by FedEx and cannot be chosen by us).
We are unable to split cases of cans or make a variety pack. Bags of treats can be sold individually (per bag), but the minimum purchase for cans is 12.
Do You Ship Outside of the US?
Question: Do you ship outside of the U.S.
Answer : Not yet, but we will soon!